My friend’s grandfather would swear up and down that he didn’t need help. Meanwhile, he was treating the dining chair as a walker and “accidentally” forgetting to drink his medication.
He’s not the only one, though. Many families face the same challenge: loved ones insisting they’re fine while clearly struggling just to avoid being a “burden” to their children or grandchildren.
But needing support isn’t a burden – it’s a part of life. And with the right care service, your loved ones can receive the help they need while maintaining their dignity and independence.
To help him and others struggling with this, we’ve rounded up the best senior care services in London. Whether you need a friendly caregiver dropping by daily or specialized medical care, these senior care services have you covered.
How much do senior care services charge in London?
Senior care services in London typically cost around £25 per hour for home care, £1,250 to £1,500 per week for live-in care, £1,160 per week for standard residential care, and £1,410 per week for nursing homes. The final price may change depending on the level of care required, the provider, and the specific location within London.
How we chose
- Care Quality & Professionalism – We looked into whether each service employs trained caregivers, nurses, or specialists. We also checked for Care Quality Commission (CQC) ratings and direct feedback from families who have used their services.
- Range of Services – We evaluated whether providers offer essential care like personal assistance, medication management, and specialised support for conditions like dementia.
- Client Feedback & Reputation – We read through testimonials and case studies and talked to some families to understand how well these services meet the needs of seniors and their families.
- Flexibility & Availability – We considered whether services offer full-time, part-time, or emergency care, as well as how quickly they can accommodate new clients.
1. Live-in Care Direct
Location: 86-90 Paul St
Contact: +44 800 368 8558
Operating hours:
- Monday to Sunday – 11:00 AM to 8:00 PM
As a family-run company, Live-in Care Direct really gets what it means to provide care that feels personal.
We like that they don’t do a one-size-fits-all approach – everything is tailored, whether it’s full-time live-in care or just occasional visits. Their caregivers help with daily tasks, medication, and meals. They can even provide care for those with dementia and Parkinson’s.
One of the standout things here is that clients can actually choose their own caregiver, which makes a huge difference in building trust.
Plus, they offer home care solutions across the country. Many families appreciate this as it ensures their loved ones can stay in their own space while getting the support they need.
We also appreciate their fast response – they can get things set up in as little as 24 hours, which is a lifesaver in urgent situations.
However, we’ve seen a few reports of people getting hung up on when they called, which is never great when you’re reaching out for help
Supports clients during stressful decision-making
“Jason was brilliant. We weren’t sure if full time care at home would suit my nan as she wonders a lot a night, Jason kindly offered a free trial for a week. He was so lovely to speak to in a really stressful time. We looked at other big care agencies that required us to sign up to a direct debit before they sent any carers profiles over. This agency didn’t require this and put zero pressure on us. We signed up to one big company and didn’t even receive and profiles. We decided to try a care home for my nan because of her character Jason would be my first call if I need help in the future with my mum.”
Anna Twells, Google Review
Revives heavily used family cars to showroom condition
“My experience with Live-in Care Direct was very good indeed, with Jason helping at short notice to find suitable carers when my usual provider was unable to cover an extended break period. The carers provided were excellent: professional, caring, patient and attentive with my elderly mum. They also took exceptional care of the house and left it gleaming. I wouldn’t hesitate to use them again and can highly recommend the level of service provided from the organisational and admin point of view as well as the delivery of care.”
Lorna Crombie, Google Review
2. Visiting Angels Home Care – West & South West London
Location: Boundary House Business Centre, Boston Rd
Contact: +44 20 3143 8878
Operating hours:
- Sunday to Thursday – 8:00 AM to 10:30 PM
- Friday to Saturday – 8:30 PM to 10:30 PM
Visiting Angels Home Care does a solid job of making sure seniors can stay independent while still getting the support they need.
We love that they cover pretty much everything – hourly care, live-in care, and even reablement care for those recovering from illness or injury.
We also really appreciate their unrushed approach. Instead of just checking off tasks, they actually take the time to understand each client’s situation and create care plans that feel personal and respectful.
Plus, we love a good perk, and they offer a free e-voucher through their site. However, we’ve seen a few reports of overcharging, which is definitely something to keep an eye on.
If their billing were as smooth as their care approach, they’d be an even stronger choice.
Offers flexible scheduling to adapt to changing needs
“I asked the manager to post the review on my behalf as I would prefer to stay anonymous, but I would love to share my experience. I fell off my bike and fractured my leg and was therefore non-weight bearing, in a brace and on crutches, so struggling with everyday tasks. Visiting Angels were superb. They responded quickly to my enquiry and provided me with a carer within 48 hours. The carers were great – calm and attentive. Visiting Angels’ were incredibly flexible when I needed to change my hours of care. I would not hesitate to recommend them.”
Magda Zieba, Google Review
Provides consistently kind and conscientious carers
“Having been wiped out by a neurological condition Visiting Angels have been helping me with day to day tasks as I recover. All the carers I’ve had been consistently kind and conscientious. Using WhatsApp For communications I’ve always known if someone’s going to be late and you can rely on them that someone will come in all circumstances. Lots of interesting conversations with lovely people. No hesitation in giving them five stars.”
Vampyroteuthis Infernalis, Google Review
3. Cavendish Homecare Professionals
Contact: +44 20 3008 5210
Operating hours: Open 24 hours
Cavendish Homecare Professionals has established itself as a reliable provider of home care. It offers support in areas such as palliative care, dementia or cancer support, and live-in care. They even offer mental health services too!
We like that they don’t just offer a fixed set of services. They are willing to tailor their support to make sure clients get exactly what they need without having to leave home.
What really sets them apart, though, for us is their nurse-led approach. We’re talking real healthcare professionals overseeing care plans, not just a generic one-size-fits-all setup.
That kind of clinical expertise makes a huge difference, and it’s no surprise they’ve earned an “Outstanding” rating in care from the Care Quality Commission (with an overall “Good” rating).
We also appreciate their 24/7 availability. Care doesn’t wait for business hours, and neither should the people providing it.
However, we’ve come across a few reports of people not getting callbacks, which isn’t great when you’re reaching out for something as important as care.
Provides professional and friendly nursing care
“Needed stiches removed over the Christmas period, and was able to get a homecare appointment within 24hrs. The nurse that treated me was very professional, super friendly and the procedure was quick and painless. Would definitely reccommend.”
Holly Crossley, Google Review
Offers helpful and supportive assistance
“Excellent customer service. Denise could not have been more helpful and supportive. So grateful for all advice and care. Wonderful nursing by Gloria. A huge thank you.”
Carolyn Ramsbotham, Google Review
4. Right at Home Central London
Location: 16 Upper Woburn Pl
Contact: +44 20 3084 7333
Operating hours:
- Monday to Friday – 9:00 AM to 5:00 PM
Right at Home Central London feels like they actually get what good care should be. We’ve seen plenty of home care services that offer the basics, but here, it’s more than just ticking off tasks.
We like that they handle everything from companionship and personal care and live-in help to dementia support and post-hospital recovery.
What really makes them stand out to us, though, is how much experience is backing it all. With two registered nurses leading the way – both with over 30 years in the NHS and private healthcare – there’s no guesswork here. It’s proper, professional care with a human touch.
What makes us like them more is how they match clients with caregivers based on interests and personalities. It’s one thing to have someone helping out – it’s another to actually get along with them. That extra effort makes the whole experience feel more natural.
That said, their strong reputation means availability can be an issue. With high demand for their services, securing a spot may require planning ahead.
Provides compassionate support to clients
“I have been very impressed by the professionalism of the team, their attention and compsssionate care. I would have no hesitation in recommending Right at Home Central London.”
T C, Google Review
Approaches care services with dedication and expertise
“These people are truly remarkable in supporting people. I was very impressed with their professionalism and professional approach to looking for care for a family member.”
Alemayehu Abebe, Google Review
5. Cocoon Senior Services
Contact: +1 519-282-7979
Operating hours: Open 24 hours
We’ve seen plenty of senior care services, but Cocoon Senior Services really caught our attention. There’s something about the way they approach care that feels personal, and we think a lot of that comes down to Lisa Brooks, the founder.
She’s not just running a business – she’s a certified dementia and Alzheimer’s care specialist who clearly understands what seniors need to live comfortably at home.
What we really like is that they don’t just cover the basics like personal care, errands, and daily support – they take it further.
In-home dental care? Check. Haircuts and foot care? Yep. They even have a Furry Friends Program to help seniors care for their pets, which is something we don’t see often.
Their website is packed with useful info, from service details to client stories, and there’s even a downloadable brochure to make sharing with family easier.
The only catch? They’re in high demand, so availability can be limited.
Offers peace of mind to families living out of town
“We are so grateful to have Lisa to provide extra support for our elderly mother each week. My sister and I both live out of town and the assistance and compassionate care that Lisa provides gives us peace of mind. We are so thankful to have found Cocoon Senior Services.”
Ingrid Duffy, Google Review
Helps clients navigate difficult times with ease
“We have a great PSW. She shows initiative to complete new tasks that she identified to help us maintain our home. Her pleasant and cheerful personality has helped us through difficult times. We both look forward to her visits and wonder how we survived without her.”
Rick C, Google Review
